Cookie & Bean – FAQs

How do I cancel/change my order?

Orders at Cookie & Bean may be canceled or changed within one hour of placing your order. If you would like to cancel/change an order, please email us; we will do everything we can to accommodate your request. However, items that have already shipped can not be cancelled and must then follow our return policy.

What is your return policy?

All of us at Cookie & Bean understand that purchasing online can sometimes be difficult. Sight unseen can also be, well, a pain, that is why we are giving you our satisfaction guarantee!

Customer satisfaction is definitely a top priority here, of course putting a smile on your face with our fantastic items! You buy it, You like it (smile). You buy it, it doesn’t work, No Problem! We stand behind our products, and we mean it. If it’s not exactly what you correct (bad print, defective, etc.), just send it back for an exchange or refund, it’s that simple!

We do have a few requirements:

We do ask that you contact us within 10 days of receiving your merchandise along with the reason for the return.
Contact us at info@cookieandbean.com and in the subject line put “Return/Exchange”.

We’ll be sure to make it a priority to get you a replacement or refund. Guaranteed!

The item needs to be in its original and unused condition with tags attached and we ask that you pay the return shipping.
Upon receipt of the item, we will exchange or refund your purchase (minus shipping costs) within 5 business days.

There are some exceptions so please understand that due to the limited quantity of our Holiday Collections, including Thanksgiving, Christmas, Valentines, including Sale Items, Clearance Items, Warehouse Sale Items, Sample Sales, we DO NOT offer returns or refunds on those products.

We strive to make your online shopping experience simple, easy and hassle free. We highly recommend that returns utilize insurance or tracking services from the shipping company of your choice, as we cannot take responsibility for returns that do not reach us.

Which Payment Methods do you accept?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

What is your Sales Tax Policy?

Our home office is located in Los Angeles, California and we are required to collect a tax rate of 9.25% for all orders shipped within California.

What is your privacy policy?

Cookie & Bean has a commitment to privacy. We value our customers and respect their privacy. We do not sell, loan, rent, or distribute any of your personal/billing information, including email addresses, to third parties. The information we collect is used solely to process your order. If you have signed up for our ‘mailing list’, this list is securely stored on our corporate database and is solely used to inform you of our new and upcoming products or other offers we have available. We will not share your email in any way, protecting the safety of your personal information is very important to us.

Item availability?

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable can be special ordered upon request. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail.

Do you have sizing information?

We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact us by email or phone.

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your Order History¬Ě and view past orders and current orders that you have placed.

When will my order will shipped?

Orders placed Monday-Saturday before 11 AM PST will begin processing that day, excluding holidays, and usually ship within 3-5 business day pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day. Orders placed on Saturday after 11 AM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

Cookie & Bean Distribution

Office: 5818 Whitsett Ave. Unit 406, Valley Village, CA 91607
Warehouse: 20109 Nordhoff St. Chatsworth, CA 91311